Vending machines have been part of our life for a long time, but last week when I wanted to buy a train ticket they competed with a real live person.
Pennsylvania station in New York is a very busy place. Trains are leaving from here to Washington, Florida, New Jersey and Long Island. Never having gone to Long Island I was not sure where to buy my ticket. So I walked up to a young, very young policeman in his early 20s and asked,
“Where can I buy a ticket to Long Island?”
“Over there on the ticket vending machines.”
Wondering where ‘over there’ was I looked in the direction he had pointed to, and seeing my hesitation he said,
“Or do you want a real person to help you?” (is there any other kind?)
“Yes, that might be better” I answered.
“In that case turn right at the end there and you will see glass windows where real persons sell tickets.” and making sure I had understood he said again with great emphasis, “A real person will help you there.”
Following his instructions I found the windows and a real person sold me a ticket.
Of course there will come a day when the vending machines will win and there won’t be real persons behind glass windows to help us, but until then ‘let’s all enjoy the real people!
And never forget- A Smile Changes Everything!